Cable Service
Seattle IT regulates cable television providers offering service in Seattle and responds to consumer questions and issues. The City has issued non-exclusive cable television franchises with Comcast and Astound (formerly Wave).
- Comment, Question, or Complaint?
- Sign up for discounted cable TV service
- View the Cable Customer Bill of Rights
Cable & Broadband Operator Options:
To check your cable and broadband (internet) operator options using the FCC's interactive map, click the following link or on the map below.
Please note that the map data is provided by the FCC on an annual basis and may be subject to minor variation in current providers and broadband speeds. Due to the ongoing federal government shutdown, FCC database availability may be intermittent.
Cable Franchises
To offer cable television service in Seattle, providers must obtain a cable television franchise from the City of Seattle in accordance with Seattle Municipal Code Chapter 21.60. Last revised in 2015, the Code requires cable providers to meet certain technical, customer service, and privacy standards. The City's franchises allow cable providers to offer service city-wide.
Comcast is the City's largest cable operator serving approximately 98,000 Seattle subscribers with cable television, telephone and high-speed internet service. Comcast service is available in most of Seattle. To contact Comcast customer service call toll free (800) 266-2278 (800-COMCAST).
Astound (formerly Wave) serves approximately 5,000 Seattle cable subscribers with cable television, telephone and internet service and is the primary cable provider in the Central District. Astound also serves parts of Beacon Hill, Capitol Hill, Queen Anne, the International District and the Central Business District. To contact Astound's customer service call toll free (866) 928-3123.
- Astound (formerly Wave) Price Guide* - November 2021
- Payment Centers
- Wave Franchise Agreement (2017)
- Astound Website
*Rate Increases Effective November 1, 2021. Astound (formerly Wave) increased its fees/prices for the following cable TV services:
- Local TV Stations' fee will increase by $2.81/month
- Local Broadcast TV service, and any packages including this service, will increase by $2.00/month
- Expanded Content channel tier ('Basic Cable'), and any packages including this service, will increase by $2.37/month
For questions on the fee/price increases and how they impact your monthly bill, contact Wave's customer service at (866) 928-3123.