Member Self-Service Portal

Link to MSS Portal Login Page                          Link to registration page for MSS Portal

Beware of scammers!  SCERS will not call, email, text, or write to ask for your personal information, username, password, or login code.

The Member Self-Service (MSS) portal allows members to securely access retirement and pension information.  Choosing to use the MSS Portal is completely optional.  The portal does not replace members' current ways of communicating with SCERS.  Please email us at if you have any questions about the Member Self-Service Portal.

With MSS, members can:

Frequently Asked Questions (FAQs)

General Information

The MSS portal can be accessed from any desktop, laptop, notebook, or tablet device running the supported browsers. If you use a tablet, you may need a keyboard attachment to perform some features including completing the registration process.

MSS is not supported on mobile devices. MSS can be accessed through a supported browser on your mobile device, but you will need to scroll.

The Member Self-Service Portal can be accessed by these browsers and versions:

  • Microsoft Edge
  • Chrome
  • Firefox
  • Safari

MSS uses two levels of security for you to access your information, also known as multi-factor authentication. In addition to the use of a unique Username and Password chosen by you during the registration process, each time you log in, you will receive a special Login Code via email, text, or phone.

Please never share any of your login information with anyone.

Registration and Login

Instructions on how to register can be found on the Member Self-Service Portal webpage.

Instructions on how to log in can be found on the Member Self-Service Portal webpage.

Instructions on what to do if you forgot your username or password can be found on the Member Self-Service Portal webpage.

Please check your Junk E-mail or spam folder. If you still cannot find the Login Code, contact the Retirement Office. 

When you register, you will provide a personal contact email address for MSS communications. This should not be your City of Seattle email address.  Additionally for the privacy and security of your account, it should not be a shared email address. 

Protecting your data is a top priority for SCERS.

The use of longer “pass phrases” is the recommended standard for systems that contain personal and financial information. Thinking of it as a “pass phrase” instead of a “password” may help. For example, a “pass phrase” can be “Myd0ghasfleas!”.  

Documents and Attachments

You can send any document that does not contain Private Health Information (PHI) or requires an original or notarized signature with some exceptions. Please check our Forms page for requirements.

Because the internal messaging feature provides for secure communication, even documents with private or confidential information can be sent.

Members submitting disability retirement applications should not use the portal to transmit medical or health information. Medical or health information should be faxed to (206) 470-6767.

Documents submitted through MSS must be in one of the following formats: pdf, jpeg, jpg, tiff, tif or png.

Please make sure to check the Message Center for replies to messages you send to SCERS if you are expecting one.

Photos of document taken on your phone are acceptable providing they are in one of the following formats:  pdf, jpeg, jpg, tiff, tif or png.

The documents must be clear and legible.

Forms and Publications

Please complete the appropriate form on the Forms page of the  SCERS’s website.

Go to Forms and Publications on SCERS’s website.

Please call us at (206) 386-1293 or email us at


Jeffrey S. Davis, Executive Director
Address: 720 3rd Ave, 9th Floor, Seattle, WA, 98104
Phone: (206) 386-1293
Fax: (206) 386-1506
Contact Us

The City of Seattle Employees' Retirement Office has two major functions: administration of retirement benefits and management of the assets of the Retirement Fund. Employee and employer contributions as well as investment earnings provide funding for the System.

The Mission of SCERS is to fulfill the promise made to our members by delivering the retirement benefits they have earned.