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Payment Plans & Bill Assistance

Seattle City Light is disconnecting customers for non-payment. City Light has flexible payment plans available to all customers. For income-eligible residential customers, we have bill assistance programs available, including emergency bill assistance and the Utility Discount Program. If your electricity has been disconnected, call (206) 684-3000 Monday – Friday 7:30 am – 6:00 pm to discuss your options.

Contact Voltage Testing

Seattle City Light has approximately 85,000 streetlights in its 131-square-mile service territory that provide lighting on residential and arterial streets. There are about 20,000 metal streetlight poles and about 17,000 pieces of related metal equipment, such as handhole covers located on the ground near the poles.

Contact voltage can occur on the surface of metal streetlight structures, street signs, or other fixtures that can become energized. It may pose a risk for shock. If streetlight equipment becomes energized, pedestrians and their pets may encounter situations of contact voltage when contact is made. Seattle City Light tests all its streetlights for contact voltage annually.

Several factors contribute to contact voltage, which include aging infrastructure, weather, improper installation, rodent activity, copper wire theft and corrosion. To address these factors, a 10-year horizon plan has been drafted that prioritizes infrastructure replacement and refurbishment. The plan indicates where City Light needs to strategically invest available budget to bring the streetlight assets up to current safety codes.

The best way to avoid contact voltage is to exercise caution while walking. Most cases of contact voltage occur during winter months when weather can be a factor and when streetlights are on for longer hours.

Tips on avoiding possible contact voltage

  • When walking your pet, be aware if your pet acts strangely around any potentially energized metal equipment.
  • Avoid contact with metal equipment that could be energized.
  • Don't tie your pet's leash to a streetlight or near a handhole.
  • Report any streetlights that remain on during the day, or that flicker during the evening. This could indicate a problem.
  • Always immediately report any situation you are concerned about to us by calling (206) 684-7056. After normal business hours, call (206) 684-7400.
  • To report a malfunctioning streetlight or a streetlight that is out, please visit seattle.gov/city-light/contact

Streetlights are an important part of a safe community. City Light is committed to maintaining the streetlight system in a safe manner. If you have any questions or concerns about a streetlight, please contact us immediately at (206) 684-7056 or street.light@seattle.gov.

Updated: 10/6/2022

City Light

Debra Smith, General Manager and CEO
Address: 700 5th Ave, Seattle, WA, 98104
Mailing Address: PO Box 34023, Seattle, WA, 98124-4023
Phone: (206) 684-3000
SCL_ExternalComms@seattle.gov

Seattle City Light was created by the citizens of Seattle in 1902 to provide affordable, reliable, and environmentally responsible electric power to the City of Seattle and neighboring suburbs.